| Job | Property | Contractor | Status | Scheduled |
|---|
You
Your own account and what it tells you
Change the password you sign in with.
Yours alone — these settings do not affect anyone else on the team. Only the events that put an email in your inbox are listed; the ones that write to a contractor or a tenant are company settings, above.
Your company
Settings everyone in this company shares
People who can sign in to this company's Mendlet. Owner can do everything including permanent deletion and managing the team. Manager can add and edit jobs, properties and contractors. Viewer is read-only.
The company master switches. Off here means off for everyone — contractors, tenants and admins alike — whatever an individual has chosen for themselves below. Each one says who its email goes to.
To put a pin on the map, a property’s address or postcode is sent to a map service — OpenStreetMap and postcodes.io, or Google and Ordnance Survey if you have added keys. Never a name, never anything from a repair. The Privacy Notice names them.
Turn this off and no address leaves Mendlet for any of them: the map disappears from the property screen and nothing is looked up. Everything else works as before.
An address or number on this list is never sent a notification by your company again — whatever the property, the job or the settings say. It beats everything else. The only thing it does not stop is something the person has just asked for: a password reset, an email confirmation, a sign-in code. A do-not-contact entry must not be a way to lock somebody out of their own account.
When a tenant reports a repair, the portal sorts it into emergency, urgent or routine. These are the times you are working to for each. A report that passes one is marked as overdue on the board, so it is visible before somebody asks about it.
These are your targets, not a legal standard. If you are a social landlord, Awaab’s Law sets timescales for damp, mould and other hazards — set these to match them. Put 0 in a box to have no target for that one. Changing a number here does not move the clock on reports that already exist. Raising a single report’s priority does: an emergency gets the emergency times, counted from the moment you change it. Lowering it leaves the deadline alone.
Used only by recurring jobs that have “avoid bank holidays” ticked — adding a date here does not move a series that was never asked to avoid them, and it does not move visits that have already been created. Each series says which it does, on its own card. The list is editable rather than built in, because any fixed set of dates goes stale — and you may have closure days of your own to add.
Plan
What this company has used and what it is entitled to
Data
Getting information in and out
Bring properties or contractors in from a spreadsheet. Download the template, fill it in, then upload it — nothing is saved until you have seen exactly what it will do.
Everything on this account: properties, landlords, tenancies, jobs and their full history, recurring visits, contractors, tenant reports, every message, inspections, your settings and the activity log. One sheet each. Photographs are listed by file key — the files themselves stay in the app.
It contains tenants’ names, addresses, phone numbers and what they wrote to you. Treat the file the way you would treat the filing cabinet.
The spreadsheet is for reading. The JSON is the exact record, every column of every table, with nothing shortened — that is the one to hand to a solicitor, an auditor, or whatever you move to next. The only things left out are passwords, which are never anybody’s to hand over.
| Job ID | Title | Property | Company | Contractor | Status | Priority | Scheduled | Actions |
|---|
How the office app works
Everything on the left-hand menu, what it is for, and what each setting does. Open a section, or use your browser's find (Ctrl F / ⌘ F) — closed sections are searched too.
A question, something broken, or an idea — it comes straight to the people who build Mendlet. We reply to your own email address, usually the same working day.
We attach your company, your name and the screen you were on, so you do not have to describe them.
The day
Where the work is
The first screen every morning. The figures across the top count jobs — all, active, completed, overdue, and today's visits. Job Details lists the most recent jobs; Today's Schedule shows who is going where. Red badges on the menu tell you how many repair reports are waiting to be looked at and how many jobs are overdue.
Every repair a tenant has reported through the tenant portal, newest first. Each one is badged Emergency, Urgent or Routine — decided automatically from what the tenant told us, so the serious ones sit at the top. That badge is a starting point, not a verdict: you can change it, and you should read every report.
Open a report to see what the tenant chose, what they wrote, their photos, and the conversation so far. From there you can:
- Reply — the tenant sees it in their portal and gets an email.
- Ask a question — for when you need more before deciding.
- Raise a job — creates a job for a contractor from the report. The tenant's photos are copied across, and the report follows the job: when the contractor marks it done, the tenant is asked whether it is sorted, and their answer closes or reopens the report.
- Change the urgency — if the tenant's answers have under- or over-stated it.
- Pause the clock — when you are waiting on the tenant (for access, say). The pause is recorded with the reason.
- Close, with a note the tenant sees.
Filters along the top narrow to open, everything, urgency, or a single property. Log a report lets you record something a tenant told you on the phone, so it appears in their portal like any other.
All Jobs is the table: search, filter by status, priority, company, contractor or date, and sort. Click a row to see everything about the job — property, tenant, contractor, photos, the history of every change, and the tenant report it came from if there is one.
Kanban Board shows the same jobs as cards in columns by status. Drag a card to another column to change its status, or use the menu at the bottom of the card — which is what to use on a tablet, where dragging does not work. Either way the contractor and tenant are told according to your notification settings.
Calendar shows visits by day, week or month, coloured by contractor. Click a day to see it in full; click a job to open it; + New Job books one on that day.
New Job (the green button, top right, from anywhere): choose the property, title, category and priority, the contractor, and the date and time. Leave the time blank if it is not agreed yet — the contractor can set it from the portal and the tenant is told when they do.
A set time, or a time slot. Beside the time is a menu: pick At a set time for a promise of 09:00 sharp, or one of the slots — morning, afternoon, evening, any time that day, or a slot you choose yourself. A slot is what most repair visits really are, and everyone downstream says so: the tenant’s email and text, the contractor’s job and reminder, the calendar and this table all read “between 09:00 and 12:00” instead of naming a minute nobody promised. Reminders still count back from the start of the slot, and a contractor can set or change one from their own portal.
For anything that happens on a rhythm: gas safety certificates, alarm tests, communal cleans, EICRs. Set the property, the contractor, the frequency (weekly, monthly, yearly, every N…), the day, the time, and how many days ahead each visit should be created. Choose whether to skip weekends and bank holidays, and whether the tenant is told.
The schedule creates the actual jobs ahead of time so they appear in the calendar and the contractor's list like any other. Pause a schedule to stop new visits without deleting the history; edit it and the visits not yet done are moved.
The directory
Who and where
Each property has its address and postcode, the landlord (company), the tenant contact, whether it is a let unit or a communal block, its notes, and its next inspection date. Open one to see its jobs, reports, tenancies and inspection history.
The map pin. When you save a property the pin is placed from the address automatically. It is marked on the building, or approximate when only the road or the postcode could be found — an amber badge in the list tells you which. Press Find address on map to try again, or drag the pin to the front door; a pin you place by hand is never moved.
Tenancies. Add the current tenant's name, email and phone to a property and they can use the tenant portal. End a tenancy when they move out — their access ends, their reports stay in the history.
The landlords or client companies whose properties you manage. Each company page lists its properties and their jobs, so you can answer “what did we do at Greenway's flats last month” from one screen. A property with no company is filed under No Company.
Each contractor has a name, email, phone and skills. From their card: View profile for every job you have given them; Set password so they can sign in to the contractor portal; or send them a link to a single job — the link opens that job without a sign-in, and it expires.
A contractor who works for more than one company on Mendlet signs in once and switches between companies. Each company sees only its own jobs.
Settings
Everything under Settings, panel by panel
- Your name — shown in the history of everything you do.
- Company name — what tenants and contractors see on every email, in the portals and in the browser tab. Change it here and it changes everywhere.
- Reply-to address — every email Mendlet sends goes from our sending address with your company's name on it. When somebody presses Reply, this is where it goes. Set it to the inbox your office actually reads.
- Confirm your email — until the address you signed up with is confirmed, Mendlet will not send email to anyone but you. This is what stops somebody creating an account in another company's name.
+ Invite someone emails a colleague a sign-in link. Roles:
- Owner — everything, including permanent deletion, billing and managing the team. There must always be at least one.
- Manager — add and edit jobs, properties, contractors and tenancies; reply to reports. Cannot delete permanently or change the team.
- Viewer — read-only. Sees everything, changes nothing; buttons that would write are hidden.
Remove somebody the day they leave. Their history stays; their sign-in stops.
The numbers shown to tenants in the portal, and where: the office number; an out-of-hours number; and opening hours by day, which the tenant portal folds into “open now” or “closed — back Monday at 9”. If you would rather tenants used a particular route for emergencies, say so here — it is shown when a tenant reports something the portal thinks is dangerous.
These are yours to keep correct. The portal displays them; it does not answer them.
For each event — a job booked, a time changed, a job completed, a tenant report received, a reminder due — choose whether the tenant, the contractor and the office get an email, a text, both or nothing. Texts cost money and count against your plan's allowance; email is included.
Reminder schedules set when tenants are reminded before a visit (the day before, the morning of, or both) and when contractors get their morning digest. Contractors may switch off their digest is your decision: leave it on and every contractor gets the morning email whether they like it or not.
My alerts (a separate panel) is personal: which of the company's events land in your inbox and on your bell. Colleagues choose their own.
England and Wales bank holidays are filled in; add your own closures. Recurring work that is set to skip holidays moves off these days, and reminders that would fall on one are sent the working day before.
How many emails and texts have gone out this month against your plan's allowance, and any credit carried over. When the text allowance is used up, texts stop until the next period or a top-up; email carries on. Nothing here changes anything — it is so you are never surprised.
Download the template, fill it in, upload it. You see exactly what will be created and what looks like a duplicate before anything is written, and you choose. Addresses are matched on the address and postcode, so re-importing a spreadsheet does not create the same property twice. Imported properties get their map pin placed automatically in the background.
One file with every property, contractor, job, report and message — and a sheet of anything your team has sent us from Message us at the top of this screen. Do this whenever you like, and do it before you close your account — thirty days after you leave, the data is deleted. It is also a good habit before a big import.
Needs your current password. If you have forgotten it, sign out and use Forgot password on the sign-in screen — a link is emailed to you and expires.
Housekeeping
Deleting a job, property, contractor or company moves it here, not away. Restore it, or — as an owner — delete it permanently. A property cannot be deleted while it has open jobs; finish or cancel them first, so nobody is left with a visit to a property that no longer exists.
- Change the company name tenants see → Settings › Admin Profile
- Add a colleague → Settings › Team
- Give a contractor a login → Contractors › their card › Set password
- Let a tenant use the portal → Properties › the property › Tenancies
- Stop texts for one event → Settings › Notification preferences
- A pin is in the wrong place → Properties › the property › drag the pin
- Get everything out → Settings › Data export
- Something you deleted → Trash