Type the email address your letting agent has for you and we'll send you a code. There's no password to remember.
If you'd rather ring, keep ringing — this is an extra way to reach your agent, not a replacement.
Check this is right before you carry on.
If none of these look right, ring your letting agent — they hold the records.
Pick whichever is closest — you can explain properly in a moment.
The closest one is fine.
Which part of the property.
This changes how quickly we need to get to you.
One of the whole area and one close up, if you can. It means the right person turns up with the right parts, instead of coming twice.
Optional — but it's the bit that usually saves a phone call.
Best days and times, whether there's a dog, anything else about access.
Someone here has already reported something similar. If it's the same problem, we don't need a second report.
It doesn't replace the phone call. It just means the office can see what happened and when, without you having to explain it again.