Every repair reported, booked and fixed. No calling round.
Tenants report with a few taps and a photo. Contractors get the job on their phone. Your office sees every step.
Nothing for tenants or contractors to install.
- Tenant portal in 22 languages
- Every plan has every feature
- Unlimited users, contractors and tenants
- Export everything, any time
News and updates.
One repair, start to finish.
Nobody calls anybody.
- 07:42 Tenant
Aisha reports it
“A radiator or pipe is leaking”, one photo, sent.
- 07:43 Office
It lands as urgent
One click makes it a job for Dave.
- 08:10 Contractor
Dave has it
Address, photo and Aisha’s number, on his phone. Aisha is told when he’s coming.
- 11:30 Done
Fixed, and she knows
Dave marks it complete. If it isn’t fixed, Aisha reopens it with one tap.
Pictures, not forms.
Tenants tap the problem. Emergencies come first, with the number to call.
- Safe first steps for simple fixes, like a tripped switch
- Urgency set from the answers, for your office to check
- In English and 21 other languages
Talk to the right person.
The tenant chats with your office and with the contractor. Two ticks mean it’s been read.
- The contractor sees only their own chat
- Your office reads both, and can hide a message
- Contractors and your office send PDFs, like a gas certificate
The whole job, on their phone.
No app and no password needed to open a job.
- Address, photos and the tenant’s number
- “I’m on my way” to the tenant in one tap
- Photos and notes from site go to your office
Your whole portfolio, in one place.
Handled, so you don’t have to.
Closed days
Your nation’s bank holidays, plus Jewish, Islamic, Hindu, Sikh or Orthodox holidays if you choose. On those days tenants get your out-of-hours number.
Numbers that work
Phone numbers are checked before they’re saved. Tenants call you with one tap. Texts go to mobiles only.
Checks that book themselves
Gas, electrics and alarms on any schedule, skipping closed days if you like.
Response times
Every report shows the time left to reply and to attend. You set those times; social landlords can match Awaab’s Law.
Priced by portfolio, not by seats.
Every plan has every feature.
Before you ask.
Do tenants or contractors need an app?
No. Both portals open in a phone’s browser; contractors need no password to open a job.
Can I get my data out?
Yes: every record, any time, as a download. Photos, videos and PDFs are listed by name and saved from each property’s Files.
Is there a contract?
No. Cancel in Mendlet and keep working until the paid period ends.
Is our data safe, and is it kept in the UK?
It is protected under UK GDPR and the Data Protection Act 2018. We host on Cloudflare’s network, so some processing can happen outside the UK; where it does, a safeguard recognised by UK law applies. Stored files are private, and every link to one expires. Where it is processed.
Do tenants need an account to report a repair?
No password and no app. You add them to the property, and they sign in with a code sent to their email. You can also log a report for them when they phone.
What languages does it speak?
Tenants and contractors can use their portal in any of 22 languages, each choosing their own. What a tenant writes to your office is translated into English for you. Emails are in English, and their links open the portal in the person’s language.
How quickly can we start?
The same day. Sign up, add your properties or import them from a spreadsheet, and invite your tenants and contractors.
Can we import the properties we already have?
Yes. Upload a spreadsheet of addresses, and tenants too if you have them. You see what will be added before anything is saved.
What happens to our data if we leave?
Export everything first, at any time. After you close your account it keeps working for 30 days, then your data is destroyed. If a subscription simply ends, it is kept for 90 days, then destroyed.
Do contractors or tenants pay anything?
No. Only your company pays. Contractors open each job from a link, and tenants use their portal, free.
Do emails come from our own address?
They carry your company’s name, and when somebody replies, it reaches you. They are sent from Mendlet’s mail service so they arrive reliably, without you setting anything up.
Tell us about your portfolio.
A few lines is plenty. We usually reply the same working day.
Or email info@mendlet.com.
No ads, no tracking, and your data stays yours: privacy, data terms.