One product. Every plan has every feature. What changes between them is how many properties you manage and how many text messages are included — because those are the two things that actually cost us more when you grow, and everything else does not.
We do not hold features back to make a bigger number look better.
One address you manage. A block of ten flats where you manage all ten is ten; a block where you manage the communal parts only is one. Properties you have deleted do not count, and neither do ones sitting in your Trash.
You are told, with the number, at the moment you try to add the property that would cross it — not by an email a fortnight later. Nothing already in Mendlet stops working, nothing is deleted, and moving up a plan lifts the limit straight away. You are charged the difference for the rest of the month, not a whole month again.
Because a text costs us money and an email effectively does not. Each plan includes an allowance that comfortably covers ordinary use — a hundred properties generates somewhere between sixty and a hundred and twenty messages in a normal month, and the allowance is set well above that. If you text more than most, you can buy a pack of extra messages at any time; they do not expire.
Email to tenants and contractors is unmetered and we do not print a number for it, because we have no intention of ever sending you a bill for one.
No, and we think per-seat pricing is the wrong shape for this. The whole point is that everybody in the office lives in the same system — charging for each of them is charging you for the behaviour we want. Office users, contractors and tenants are unlimited on every plan.
No minimum term on the monthly plans. Cancel from inside Mendlet and you keep working until the end of the period you have already paid for — we do not cut you off the moment you press the button and we do not refund part-months. Yearly plans run to the end of the year you bought.
Nothing is deleted. The office app asks you to sort out billing before you can carry on, and you can still export everything you have — that is written into our Terms and it is not a courtesy we can withdraw. Your contractors and tenants carry on as normal for a fortnight, because they are not the ones who did not pay and a plumber standing outside a door with a dead link helps nobody.
Yes, at any time, from Settings → Data export: every property, tenancy, job, inspection and message as a spreadsheet, and the same thing again as one complete JSON file. The photographs themselves stay in the app — a spreadsheet cannot hold them — and every one is listed in the export by name, so nothing is hidden. The export works while an account is locked for non-payment, on purpose.
Prices are shown excluding VAT. What you pay is what the checkout shows you before you confirm: where VAT is added there, that is the total; where none is shown, none is being charged. You can add your VAT number at checkout and it appears on every invoice.
Then talk to us rather than clicking a button. Above that size you want a conversation about onboarding, importing what you already have, and how you would like to be invoiced — and we would rather have it than sell you a plan that does not fit.
Tell us how many properties you manage and we will tell you which plan fits — and say so if the answer is "none of them yet".
Or write to hello@mendlet.co.uk. Prices last reviewed 2 September 2026.