How each part of Mendlet works.
One repair, three people. Pick who you are.
Report a repair in a minute. Then watch it happen.
No app, no password. Your landlord or agent sends you the link.
Sign in with your email
Enter the email your landlord or agent has for you. We send a six-digit code; there is no password. The button in any email we send you signs you in too, for seven days.
Not found? Call them and ask them to add your email.
Everything in one place
Your repairs and where each one has got to, your booked visits, and how to reach the office, with its emergency numbers.
Tap what’s wrong
Pick the problem, then the room. Emergencies — gas, fire, flooding — come first, with the number to call.
For a simple problem the portal shows safe things to try first. Then add a few words and a photo or short video.
Two chats about a visit
Message the office about any visit. The tenant who leads the household can also message the contractor — which door, where to park.
One tick means sent. Two mean read.
Reminded, then told
You’re reminded before a visit. When the work is done you’re told, and if it isn’t fixed you can reopen it with one tap.
Tenants often ask
Is this instead of calling?
No. It’s another way to reach your landlord or agent, and it’s all written down. For anything dangerous, call — the portal shows the numbers.
Who can see what I write?
Your landlord or agent’s office. The contractor sees what you reported, their own chat with you, and the lead tenant’s name and number for access — never your messages to the office. See the privacy notice.
I got interrupted.
Your report is saved on your phone. Open the portal again to carry on.
Can I report the hallway or bin store?
Yes. Choose The building or shared areas.
Your jobs and your day, on your phone.
The address, the tenant’s number, what’s wrong and when you’re expected.
Open a job from a link, or sign in
A link from the office opens the job with no password. With an account you see every job, for every company you work for.
Today first
Your next job, with Navigate; then overdue, today’s visits and jobs that need a time. My Jobs lists everything; Schedule shows the week.
My Day, and at the door
My Day puts your visits in order: choose where you start and press Plan my day. Appointments stay put. List or map. Planned mid-day, it starts now, from the job you Arrived at.
On each stop: On my way, Arrived, and Done here for a note, photos, Mark complete, I cannot get in or Running late. Each goes on the job’s record with the time.
Everything on the job
The address, the tenant’s name and phone number, what the office wrote, what the tenant reported and their photos.
Set the time, or a slot like 8am–12pm, and the tenant is told.
Update it on site
Tap I’ve arrived in the chat when you get there, and Complete when you leave. Notes, photos, video and PDFs go to the office only. When you complete, you can add a message for the tenant and share your photos.
Chat with the tenant
While the job is yours, message the lead tenant: which flat, where to park. If they don’t use the portal, you get their name and number to call. One tick means sent; two mean read.
Every repair, property and contractor. One screen.
An overview. The full guide is in the office app, under Help.
Dashboard and custom reports
Open jobs, new reports, emergencies, overdue visits and the week ahead, by landlord, building or contractor. Custom reports: choose what to count and how, then download or save it.
Repair reports
Everything tenants send, newest first, badged by urgency. Reply, or turn one into a job, and the tenant follows it there.
Visit chats
Every conversation about a visit: read each tenant’s chat with the contractor, answer your own, hide a message with a reason, send a PDF.
Jobs, Kanban and Calendar
The same jobs three ways: a table, a board you drag cards across (or move them with a menu, on a tablet), and a calendar by contractor. A finished job is locked; Reopen sends it back. Its PDF report has the activity, photos and every message (untick to leave them out).
Ask the landlord to approve
Send a job’s landlord a link (no account, open 14 days) showing what you choose: the problem, the tenant’s report, photos, the price. They approve or decline, with a note; the job shows what each side said.
Properties and contractors
Every property with its landlord, tenants, history and files, imported from a spreadsheet. An HMO gives each tenant a room; flats can be grouped into a building. Give a contractor a password, or send a link to one job.
Recurring work
Gas safety, alarm tests, communal cleans: set the rule once; the visits are created ahead and the tenant reminded.
Closed days
Bank holidays and religious holidays, worked out every year, plus your own closures. Tenants get your out-of-hours number, and recurring visits can skip them.
Response times
How fast you mean to reply and to attend, for emergency, urgent and routine. Every report shows the time left and turns red when it runs out. Press Waiting on the tenant, with a reason, and the clock stops until you press Restart the clock. These are your targets, not a legal standard: a social landlord should set them to match Awaab’s Law.
Notifications and phones
Choose which events send an email or a text. Texts go only to mobiles.
Getting your data out
Settings → Data export, and only an account owner can do it: a spreadsheet, and a JSON file with every column of every table. Passwords are never in it. Photos stay in the app and are listed by name.
Erasing a tenant, and closing
An owner can erase a tenant’s details in one action. Replies and notes stay, with their name replaced by “(former tenant)”; their photos stay unless you delete them.
Closing sets a deletion date thirty days ahead. An account that stops paying is kept for ninety days (an unpaid trial, thirty), and the owner is emailed first. Export first.
Want to see it with your own portfolio? Get in touch, or get started and try it.